How we handle your personal data

1. Data controller

MT Coaching is the data controller for the personal data collected through this website and in connection with our coaching services.

2. What personal data we may collect

We may collect your name, email address, phone number, booking details, messages, coaching notes, billing information where relevant, and any other information you choose to share with us.

We may also collect limited technical data relating to website use, such as cookies or analytics information, where these are enabled.

3. Why we use your data

We process personal data for the following purposes:

• to respond to enquiries and manage bookings
• to provide coaching services and related support
• to send important service updates or communications
• to keep records for legal, accounting and business purposes
• to improve our website and services

4. Lawful basis for processing

Depending on the situation, we may process your personal data on the basis of:

• consent, where you have clearly agreed to us using your data for a specific purpose
• contract, where processing is needed to provide the services you have requested
• legal obligation, where we must keep or share information to comply with the law
• legitimate interests, where processing is reasonably necessary for the operation of our business and does not override your rights and freedoms

5. Special category data

During coaching conversations, you may choose to share sensitive or special category information, including information about health, accessibility needs, or neurodivergence. We only process this type of data where it is necessary and with appropriate care and safeguards, and where a valid lawful basis applies under GDPR.

6. Sharing your data

We do not sell your data. We may share information with trusted service providers who help us operate our website, email, booking, payment or record-keeping systems, and only where appropriate safeguards are in place. We may also share data where required by law.

7. International transfers

If any service provider stores or processes data outside the EEA, we will take steps to ensure an adequate level of protection in line with applicable law.

8. How long we keep your data

We retain personal data only for as long as necessary for the purpose it was collected, including to provide services, meet legal obligations, resolve disputes, and maintain proper business records.

9. Your rights

Under data protection law, you may have rights to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data in certain circumstances
• restrict or object to certain processing
• request transfer of your data where applicable
• withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us and we will respond as required by law.

10. Security

We take reasonable technical and organisational steps to protect personal data from loss, misuse, unauthorised access, or disclosure.

11. Cookies

This website may use cookies or similar technologies. Where required, we will provide appropriate information and consent options in line with applicable rules.

12. Complaints

If you have any concerns about how your personal data is handled, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Data Protection Commission in Ireland or your local supervisory authority in the EU.

13. Changes to this statement

We may update this GDPR Statement from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page.